1. The service
FittBio is a link-in-bio platform for fitness coaches, operated by Coding Warehouse Limited (registered office: 1007 London Road, Leigh-On-Sea, Essex SS9 3JY) under the FittBio brand. These terms govern your use of fittbio.com and any related services. By creating an account you agree to be bound by them.
2. Eligibility
You must be at least 18 years old and legally capable of entering a contract. By signing up you confirm you meet these requirements.
3. Your account
You are responsible for all activity under your account, including keeping your login credentials secure. Notify us immediately if you suspect unauthorised access.
4. Subscription billing
- Access to the dashboard requires an active subscription. Pricing is shown on the subscribe page and may change with notice.
- Subscriptions renew automatically each billing period until cancelled.
- You can cancel at any time from your dashboard settings. Cancellation takes effect at the end of the current billing period.
- We do not offer refunds for partial billing periods.
- If a payment fails we may suspend access until the outstanding amount is settled.
5. Programme sales (Stripe Connect)
When you sell fitness programmes through FittBio:
- You are the merchant of record. Your customers contract directly with you.
- Payments are processed by Stripe Connect Express. You must accept Stripe's Connected Account Agreement to receive payouts.
- FittBio takes a 5% application fee on each successful sale. This is deducted by Stripe before funds reach your bank.
- You are responsible for fulfilling each order, providing customer support, and handling refund requests.
- You are responsible for paying any taxes due on your sales, including VAT registration where applicable.
- Buyer access after removal. If you remove a programme from your profile, FittBio will keep the file available to existing buyers for 90 days from the removal date, after which it is permanently deleted from our storage. For programmes delivered as an external link (e.g. Google Drive), this 90-day window only guarantees the link record stays accessible — you control whether the underlying destination remains available.
- You are responsible for honouring delivery to all buyers, including those who purchased before you removed a programme. Refusing to deliver a paid-for programme may result in chargebacks, which Stripe processes against your account directly.
6. Data processing (visitor data you collect)
When visitors submit information on your public profile — for example by filling in a lead form, unlocking a free download, or buying a programme — you (the trainer) act as the data controller for that information under UK GDPR. Coding Warehouse Limited acts as your processor: we host the form/page, store the submission, and surface it back to you in the dashboard. By using FittBio you appoint us as your processor for these submissions on the terms below, which together form a Data Processing Agreement under UK GDPR Art 28.
- Subject matter and duration: processing of visitor submissions for the duration of your subscription, plus the limited retention windows described in our Privacy Policy.
- Nature and purpose: hosting and display of gated content, validation of submitted data, storage, presentation in your dashboard, and (where you enable it) email notification to you of new submissions.
- Categories of data: name, email, phone, Instagram handle, free-text answers, marketing-consent flag, IP address (hashed), and user agent.
- Categories of data subjects: visitors to your public profile.
- Our obligations. We will: (a) process submissions only on your documented instructions, including the configuration choices you make in the dashboard; (b) ensure persons authorised to process the data are bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) not engage another processor without your general authorisation (which you grant here for the sub-processors listed in our Privacy Policy); (e) assist you with data subject rights requests where reasonably practicable; (f) notify you without undue delay of any personal data breach; (g) on termination, delete or return personal data per our retention policy; and (h) make available information necessary to demonstrate compliance.
- Your obligations. You are solely responsible for: (a) the lawful basis on which you collect each piece of data and the transparency notice given to your visitors, including any custom lead form questions you create; (b) respecting the marketing-consent flag — you must not send direct marketing (email, SMS, phone, DM) under PECR or UK GDPR Art 6(1)(a) to any contact whose submission does not carry a recorded marketing consent; (c) honouring data subject rights (access, rectification, erasure, objection) within one calendar month; (d) keeping data minimised — only collect what you need; (e) ensuring any third-party tools you export submissions to (CRMs, email marketing platforms) are themselves compliant; and (f) the accuracy and lawfulness of any custom marketing or follow-up wording you use outside the FittBio platform.
- International transfers. Where we use sub-processors outside the UK or EEA, we rely on Standard Contractual Clauses or equivalent safeguards (see Privacy Policy).
- Audit. We will respond to reasonable written requests for information needed to demonstrate compliance with this section once per year, save where law or regulator requires more.
- Liability. Each party is liable for damage caused by processing only where it has not complied with obligations specifically directed to it under UK GDPR.
If there is any conflict between this section and the Privacy Policy in respect of visitor submissions, this section prevails.
7. Acceptable use
You agree not to:
- Publish content that is illegal, defamatory, infringing, or misleading
- Impersonate another person or business
- Use the platform to send spam or harass others
- Attempt to bypass the platform fee or process payments outside Stripe Connect
- Reverse-engineer, scrape, or interfere with the service
We may suspend or terminate accounts that breach these rules, with or without notice depending on severity.
7. Content and intellectual property
You own the content you upload to FittBio. By uploading you grant us a worldwide, non-exclusive licence to host, display, and distribute it as needed to operate the service. Our software, branding, and design remain our property.
8. Termination
You can delete your account at any time from your settings page. We can suspend or terminate your account if you breach these terms or if your use creates legal or operational risk for us. On termination your data is deleted in line with our Privacy Policy.
9. Liability
The service is provided "as is". To the fullest extent permitted by law, our total liability to you for any claim arising from the service is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.
Nothing in these terms excludes liability that cannot be excluded under UK law (including death or personal injury caused by negligence, or fraud).
10. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.